Terms

 

TERMS & CONDITIONS

All Seasons Outfitters

TURNAROUND

The turnaround time starts when we have all the information to complete your order (all artwork, print-ready files, fonts, shipping address, etc.), an approved mock-up, and order confirmation

Delay in any of this information could result in production delays. Our current turnaround time is 5-7 business days + shipping. Complex orders, add-ons, and/or finishing may increase turnaround. Delay in approval of mock-ups could also result in production delays.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request.


ARTWORK

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. All Seasons will not be responsible for poor quality printing due to a low-quality artwork. In the event that the only art available is a low-quality piece, we can recreate your artwork (an additional fee may occur).

All Seasons Outfitters is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.


APPROVAL

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mock-up, as this is how your garments will print.

All Seasons Outfitters (ASO) will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mock-up could result in production delays.


OUT OF STOCK ITEMS

All Seasons Outfitters is not responsible for items that are out of stock or on back order. While we check items frequently for availability, to avoid potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.


HOODIE PRINTING

Although All Seasons Outfitters has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. ASO will not be responsible for these inconsistencies.


PLACEMENT

Even though ASO’s printers have years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and ASO will not reprint or refund these shirts.

If no placement is specified, our standard placement is between 2" - 3.5" depending on the height of the image.


CANCELLATIONS & RESTOCKING FEES

Cancellations made after an order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.


DEADLINES

All Seasons Outfitters will do everything possible to hit your in-hand deadlines, but we cannot guarantee it. Customer may be responsible for any expedited shipping charges associated with the order.

Please keep in mind that our turnaround time is 7-10 business days, which includes ordering and shipping in the apparel. In addition, Rush Orders also push back other production or go into overtime hours so additional fees will apply


UNDER-RUNS & SPOILAGE

ASO will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 12 shirts per design for a reprint). Please keep this in mind when ordering, it is never a bad idea to order extras. We always do our best to get you what you ordered.

You will not be billed for any items shorted from your order, but we will not process a reprint for less than 10% of your order (or 12 shirts minimum).

ASO will not, at any time, be responsible for any lost profits on items shorted from your order. (i.e.: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, we are only responsible for the $7.50 you would have paid us for the shirt).


GARMENT DISCLAIMER

ASO will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.


GARMENT SATISFACTION

All Seasons Outfitters reserves the right to change pricing without notice.

Garment pricing is constantly fluctuating and as an effort to give the best pricing, we pass on those savings. However, prices may change without notice, which will be reflected on any quotes which are honored for 5 business days from receipt, unless otherwise noted.


QUALITY ASSURANCE

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72-hour window from the time you receive the goods to notify us of any issues with the order.

All Seasons Outfitters will not be responsible for errors with your order if notified after 72 hours of receiving the goods. All Seasons Outfitters also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While ASO does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.


CLAIMS

We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, no matter how large or small the order is, and we want you to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of the date of delivery. Please email sales@yourtextiles.com to submit your claim. If ASO is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.

We will require that you ship the misprinted shirts back to our shop. ASO will not be responsible for any shirts sold or given away prior to returning the order. Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to ASO, we are only responsible for the reprinting of the remaining 85 shirts).


SOCIAL MEDIA

We are as proud of our work as you will be. Sometimes we choose to share our work on our website, Instagram, Facebook, etc., promoting your business or brand whenever possible. Unless otherwise noted per order, we reserve the right to share your work on various social media sites and other outlets.

All Seasons Outfitters will never share print-ready artwork, vector files, or any assets that could cause reproduction of your property elsewhere without your expressed consent.


CREATIVE SERVICES

Unless otherwise agreed, artwork created at All Seasons Outfitters is the exclusive property of All Seasons Outfitters and cannot be used, reproduced or replicated in any capacity without permission from All Seasons Outfitters.

Without specific permissions, artwork or assets created by ASO can only be used on products produced by All Seasons Outfitters. Let us know if you plan on using the artwork elsewhere and a contract can be drafted.